Click JOIN A MEETING at the top of this page
Select Join Call, enter the Conference ID and your Name
Click Join Call!
You can join via Telephone by dialing: +1-401-667-5427
If you're not receiving video from Simplicity Video you may be experiencing a firewall issue. If you've done any video conferencing in the past you likely have the required ports open, but if you are new to video conferencing the diagrams below should help resolve any possible issues.
We recommend that you use the following link to test your browser before your first call. If there are any issues you can check our FAQ for some quick answers or give us a call to help troubleshoot your issue. The link should show you our Simplicity Video logo and you should hear the Welcome recording. If you do not see or hear these options please contact support for further troubleshooting.
The Simplicity Video Outlook Plugin allows a user to schedule a Simplicity Video meeting with 1 click.
Please choose the appropriate installer from the list below.
A: See table below.
|Internet Explorer||Version 10 or newer|
|Safari||Version 6 or newer|
|Firefox||Version 20 or newer|
|Chrome||Version 27 or newer|
*Note Microsoft Internet Explorer, Microsoft Edge and Apple's Safari do not support the WebRTC standard at this time. Users reliant upon those browsers must install the application to use the service.
A: This is a common experience because of an easy oversight. Your web browser needs your permission to access your microphone and webcamera. The location of the permission generally is located directly under the URL bar where the web
address is listed. Simply select ‘allow’ and you will join the meeting.
A: Once you Allow your video and microphone to work with Simplicity you can change the Camera or Microphone source under the Settings wheel.
A: Yes there are slight variations in experience between the various web browsers, most notably with sharing content. The only browser that supports full content sharing, including the ability to select either an entire screen to share or just an application, is Chrome. Firefox will allow you to share any open application. The installable application also allows sharing of a full monitor or an individual application.
A: Yes. The first time you attempt to share your screen or an application you will be notified that you need to install a Chrome extension. This is very quick, once installed however you will need to restart Chrome and rejoin the meeting. You can download the extension here, then restart your browser.
A: Yes you can. You will need to enter your conference ID and Simplicity Domain into your Lync “Find a contact or dial a number” field to join. The dial string will look like confID@simplicityvideo.net.
A: Simplicity Video does not record video conferences. This will be available in a future release.
A: Absolutely, simply change your camera source in the Settings screen while in your VMR.
A: When you first join your VMR you will see a Self-View window in the upper left-hand side of the screen. If you only see a black image your camera source is malfunctioning or you have something covering your camera.
A: Yes, you are provided commonly shared meeting details in your “Welcome to Simplicity” account activation email.
Outlook users may wish to use the Video Meeting plugin available from the Downloads section to enable one click meeting creation.
You may also leverage the Invite button in your VMR. This is a quick way to invite people to an impromptu meeting.
A: You can certainly dial into the meeting via audio. That is the traditional route for mobile users, Dial 1-
401-667-5427 then enter conference ID followed by "#". You will be placed into the call. Please mute if you’re on the move…
Tablet and Smartphone users, REJOICE! Simplicity is built on a mobile friendly WebRTC platform. Android devices can connect with Chrome while IOS users can use 3rd party applications such as Polycom RealPresence Mobile, Microsoft Lync for IOS, or the Acano mobile app.
A: Up to 25 users can access a VMR.
A: Sign into your Space. Select the 'Spaces' tab. Click the 'Edit' button on the right. You can now enter a numeric passcode and save it. This passcode will be required for ALL users to join the meeting. The password can be changed as often as necessary.
A: Sign into your Space. Selecte the 'Spaces' tab. Click the 'Invite' button to the right for the three options below.
A: Yes. First you must be signed in and connected to the video conference. Click the ‘participant’ icon to display the participants list. Left click on the user you wish to disconnect and select ‘remove’.
A: Sorry, that feature didn't make this release, but is on roadmap for future release of Simplicity. Some webcam users have experimented successfully with 3rd party apps such as ManyCam to add “lower third” titles to their individual camera.
A: You can now change or remove your conference pin by logging into your administrative account and changing the passcode on your VMR (CoSpace). If you have forgotten your administrative account password please email the Simplicity Video team at SimplicityVideo@carouselindustries.com
A: Sounds like you may have setup a non-supported browser as your default. Please ensure you are using IE 10, Chrome or Firefox or consider downloading the standalone installable client. It looks, feels and acts just like the web version. See Supported Web Browsers at the top of the FAQ
We are here for you 24 hours a day, 365 days a year. If you encounter any issues with the service please reach out to our technicians via telephone or email.
24x365 Helpdesk telephone number: 1-866-408-4596
Open a ticket via Email: email@example.com